The J. D. Carton Metro team is always trying to improve. This is also a key mission of Allied Van Lines. Together, we monitor the results of a 14-question customer survey in order to continually improve our service to your company and to your employees.
The survey is administered by phone by an independent third party company who then publishes the results for review. The survey results have helped us develop training techniques, operations practices and improve our overall customer satisfaction.

We are always looking to improve, and we have! Our standard of excellence was set in 1995 as a rating score of 4.25 out of 5. Using detailed study of the survey results we implemented changes system wide. To match these changes the bar was raised on the standard of excellence in 1998 to 4.35.  This process did not stop there and more “best practices” were implemented resulting in the bar being raised again in 2001, to 4.40. We have been able to meet our goal of sustained continuous improvement and provide better service to our customers through the use of this survey.